Question 1

Why did I get the Notice?

Accepted Answer

The Court authorized the Notice because you have the right to know about the
proposed Settlement of this class action lawsuit and about all of your rights
and options before the Court decides whether to grant final approval of the
Settlement. The Notice explains the lawsuit, the Settlement, your legal rights,
what benefits are available, who is eligible for the benefits, and how to
receive those benefits.

The case is known as Eugene Mitchell v. Gandara Mental Health Center, Inc.,
Civil Action No. 2479CV00652, in the Commonwealth of Massachusetts, Hampden
County (the “Action”). The individuals who filed this lawsuit, Eugene Mitchell,
Wanda Delrio and Raffaele Santaniello, are called the “Plaintiffs” or
“Settlement Class Representatives” and the entity that was sued, Gandara Mental
Health Center, Inc., is called the “Defendant” or “GMHC.”

Question 2

What is this lawsuit about?

Accepted Answer

On or around June 20, 2024, Defendant discovered that third-party cybercriminals
had gained unauthorized access to its systems (the “Data Security Incident”). An
investigation determined that certain Personally Identifiable Information
(“PII”) and Protected Health Information (“PHI”) (collectively, “Private
Information”), which may have included Plaintiffs and Settlement Class Members’
Private Information, was acquired without authorization.

On January 29, 2025, Plaintiffs Eugene Mitchell, Wanda Delrio, and Raffaele
Santaniello filed a Class Action Complaint against the Defendant in the
Commonwealth of Massachusetts, Hampden County asserting claims arising out of
the Data Security Incident. Defendant denies the allegations and all liability
with respect to any and all facts and claims alleged in the Action, that the
putative class representatives and the proposed class which it purports to
represent, have suffered any damage(s), and/or that the Action satisfies the
requirements to be tried as a class action under the Massachusetts Rule of Civil
Procedure.

Question 3

Why is this a class action?

Accepted Answer

In a class action, one or more people called the “Plaintiffs”, or “Settlement
Class Representatives” sue on behalf of all people who have similar claims.
Together, all of these people are called a “Settlement Class” or “Settlement
Class Members.” One court resolves the issues for the Settlement Class.

Question 4

Why is there a Settlement?

Accepted Answer

The Plaintiffs and Defendant disagree over the legal claims alleged in the
Action. The Action has not gone to trial, and the Court has not decided in favor
of the Plaintiffs or Defendant (collectively referred to as the “Parties”).
Instead, the Parties have agreed to settle the Action and agree that the
Settlement Agreement offers significant benefits to all Settlement Class
Members, and that the Settlement is fair, reasonable, adequate, and in the best
interest of the Settlement Class.

Question 5

How do I know if I am part of the Settlement?

Accepted Answer

The Settlement Class includes all individuals residing in Massachusetts whose
Private Information was compromised in the Data Security Incident discovered by
Defendant in June 2024.

FAQs

BASIC INFORMATION

WHO IS INCLUDED IN THE SETTLEMENT

THE SETTLEMENT CLASS MEMBER BENEFITS

HOW TO GET SETTLEMENT BENEFITS—SUBMITTING A CLAIM FORM

THE LAWYERS REPRESENTING YOU

OBJECT TO OR COMMENT ON THE SETTLEMENT

THE FINAL APPROVAL HEARING

IF YOU DO NOTHING

GETTING MORE INFORMATION

TELL ME ABOUT MY ZELLE PAYMENT

TELL ME ABOUT MY PAYPAL PAYMENT

TELL ME ABOUT MY VENMO PAYMENT

TELL ME ABOUT MY VIRTUAL MASTERCARD PAYMENT

PAYMENT STATUSES KEY

RECAP OF CUSTOMER SUPPORT OPTIONS

BASIC INFORMATION

1. Why did I get the Notice?

2. What is this lawsuit about?

3. Why is this a class action?

4. Why is there a Settlement?

WHO IS INCLUDED IN THE SETTLEMENT

5. How do I know if I am part of the Settlement?

6. Are there exceptions to individuals who are included in the Settlement Class?

7. What if I am still not sure whether I am part of the Settlement?

THE SETTLEMENT CLASS MEMBER BENEFITS

8. What does the Settlement provide?

9. Are there other Settlement benefits?

10. What am I giving up in order to receive a Settlement benefit or stay in the Settlement Class?

11. What are the Released Claims?

HOW TO GET SETTLEMENT BENEFITS—SUBMITTING A CLAIM FORM

12. How do I make a claim for Settlement Benefits?

13. Where do I send my completed Claim Form?

14. What happens if my contact information changes after I submit a claim?

15. When and how will I receive the Settlement Benefits?

THE LAWYERS REPRESENTING YOU

16. Do I have a lawyer in this case?

17. How will Settlement Class Counsel be paid?

OBJECT TO OR COMMENT ON THE SETTLEMENT

18. How do I tell the Court that I do not like the Settlement?

THE FINAL APPROVAL HEARING

19. When and where will the Court decide whether to approve the Settlement?

20. Do I have to come to the Final Approval Hearing?

21. May I speak at the Final Approval Hearing?

IF YOU DO NOTHING

22. What happens if I do nothing at all?

GETTING MORE INFORMATION

23. How do I get more information?

TELL ME ABOUT MY ZELLE PAYMENT

24. Where was my payment sent?

25. What if I am not yet enrolled with Zelle?

26. How much time do I have to enroll with Zelle?

27. What happens if I do not enroll within 14 days?

28. My payment is in Successful status, but I do not see it in my account!

29. My payment is in Unsuccessful or Expired status. What happens now?

TELL ME ABOUT MY PAYPAL PAYMENT

30. Where was my payment sent?

31. What if I do not yet have a PayPal account?

32. How much time do I have to accept my PayPal payment?

33. What happens if I do not accept my PayPal payment within 30 days?

34. Can I transfer the funds from my PayPal account to my bank account?

35. My payment is in successful status, but I do not see it in my account.

36. My payment is in Initiated status, but I do not see it in my account. What can I do?

37. My payment is in Unsuccessful or Expired status. What happens now?

TELL ME ABOUT MY VENMO PAYMENT

38. Where was my payment sent?

39. What if I do not have a Venmo account?

40. How much time do I have to accept my Venmo payment?

41. What happens if I do not accept my Venmo payment within 30 days?

42. Can I transfer the funds from my Venmo account to my bank account?

43. My payment is in successful status, but I do not see it in my account. What can I do?

44. My payment is in Initiated status, but I do not see it in my account. What can I do?

45. My payment is in Unsuccessful or Expired status. What happens now?

TELL ME ABOUT MY VIRTUAL MASTERCARD PAYMENT

46. How do I activate my Virtual Prepaid Mastercard?

47. I cannot find my payment notification email / I accidentally deleted my payment notification email. What can I do?

48. I never received a payment notification email. What should I do?

49. My payment is in Unsuccessful status. What happens now?

50. How do I use my Virtual Prepaid Mastercard?

51. How do I check my balance?

52. How do I check my purchase history?

53. What if I have questions about my card?

54. Can I get a physical card instead?

55. Can I transfer funds to my bank account?

56. How do I transfer my balance to a bank account?

57. What if I have questions about the transfer process?

PAYMENT STATUSES KEY

58. What do each of the payment statuses mean?

RECAP OF CUSTOMER SUPPORT OPTIONS

59. What customer support options are available for each payment method?